Working with you

Whether you need a little help or a lot, our team have been trained to support customers experiencing a broad range of financial challenges. We will work with you to explain available options and get you connected with support if you need it, so that you're back on your feet as soon as possible.

As an added bonus, your repayment helps contribute towards providing safe habitat for wildlife and supporting the resources listed below.

Financial Resources

MoneySmart logo

Brilliant free assistance whether you need help with:

  • urgent money management
  • saving and budgeting
  • managing low income
  • managing debt
  • planning for the future
  • growing your wealth

moneysmart.gov.au

National Debt Helpline

Free financial counselling through the National Debt Hotline - both phone and live chat available.

This service is a not-for-profit service that offers a free, independent and confidential help to get people get back on track.

ndh.org.au

New Zealand's version of MoneySmart, free (government funded), independent online money management guide, helping people manage debt, set goals for the future and save.

sorted.org.nz

We've donated hundreds of financial health books and resources to schools and street libraries around Australia. If you'd like to go into the running to be one of our monthly book prize winners, you can enter below. No strings attached.

Enter →

Mental Health Resources

Lifeline

Phone 13 11 14 for 24/7 crisis support, webchat or SMS during business hours

No matter what you are going through, there is hope, and the friendly folk at Lifeline are there to listen and to help.

lifeline.org.au

Beyond Blue

Phone 1300 22 4636 for 24/7 support. Chat online in the afternoon / evening, send an email or jump on a forum.

We all have good days and bad days, whatever it may be, it can make a real difference having someone to talk to.

beyondblue.org.au

Feedback & Complaints

At reminda we understand the importance of ensuring that all of our clients, customers and other stakeholders have the ability to raise issues around the way in which we operate. It is important to us that our work is compliant with legislative requirements and meets the expectations of our clients, customers and the community.

We encourage feedback that helps us to continually improve, whether that’s raising opportunities for us to do better or recognising the performance of our team members. We review complaints with care and within 48 hours. For more information about this process please see our Complaints Process Datasheet.

To raise a complaint or provide feedback please contact our People & Process team.

Comprehensive Credit Reporting

Comprehensive Credit Reporting

Comprehensive/positive credit reporting is Australia’s relatively new credit reporting system. In simple terms, it means that additional information is now being provided to Credit Reporting Bodies, including consumer credit liability data and repayment history information.

The data allows credit providers to gain a better understanding of your ability to repay credit, which has an impact on approval for loans and potentially the interest rate offered based on your risk profile.

These changes mean consumers have a greater ability to positively influence their credit score.

How to influence your credit score

What information is shared with credit reporting bodies?

For more see: Credit Smart - Comprehensive Credit Reporting

reminda

growing sustainable partnerships for people & planet

reminda respectfully acknowledges the Darug and Guringai peoples, the traditional custodians of the land on which we work, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.