last updated 2022-10-24
“We”, “us” and “our” refers to CFMG Pty Ltd ABN 96 003 241 389, trading as reminda.
Our company is committed to protecting your privacy and respect your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Australian Privacy Law”).
This document sets out our policy towards privacy, namely how we collect and manage personal information and how that information can be accessed if requested.
We collect and use personal information primarily to administer the recovery of any amounts payable to credit providers and for related administrative processes.
Other functions and activities can include our internal administrative, product or service development, planning and research requirements, or when assisting you or your authorised representative.
We take steps to protect any personal information we collect, to safeguarded from misuse, loss, unauthorised disclosure or modification. Only authorised personnel can access the personal information held by our company.
We may store the information in physical or electronic form. The law may require us to retain personal information for a period of time after our business dealings have finished. When it is no longer required, personal information will either be securely disposed of or de-identified.
Where personal information is transferred overseas during the performance of our services, we ensure that those who provide us with those services have privacy policies and procedures consistent with Australian Privacy Law
We will disclose personal information to third parties only as Australian Privacy Law permits and where there is a valid reason to do so. Third parties may include:
Where necessary, we may also disclose personal information in order to comply with any client, legal or regulatory obligations imposed on us.
We do not use personal information for marketing purposes, nor do we sell personal information to any entity.
reminda may collect and hold any or all of the following personal information:
Most personal information is collected from our contracted clients and third party credit reporting/data providers. We also solicit and collect relevant personal information directly from you and/or your authorised representative as we undertake our service activities.
All telephone calls in and out of our company may be recorded for quality, training, and verification purposes – including when on hold.
You have the right to access personal information held by us and request any corrections to be made. Requests should be made in writing to the following address:The Privacy Officer
We will respond to your request within 14 business days of receipt where we are reasonably able to do so. In some situations, we may exercise our right to deny you access to particular information such as commercially sensitive information or where legal action has been commenced. If we deny access to personal information, we will explain our reasons for doing so.
If your query about personal information is not resolved to your satisfaction, please refer to our complaints policy. A customer, if not satisfied is also entitled to refer the matter to the Office of the Privacy Commissioner for investigation.
growing sustainable partnerships for people & planet
reminda respectfully acknowledges the Darug and Guringai peoples, the traditional custodians of the land on which we work, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
CFMG PTY LIMITED • ABN 96 003 241 389
CAPI Licence 411563924