growing sustainable partnerships for people & planet
Partnership Approach
We grow sustainable partnerships for people & planet, acting on this by offering fast & friendly payment reminders.
We deliver fast and friendly payment remindas across early through to late stages, helping customers reach sustainable agreements and using technology and creativity to deliver an inspired customer experience. Whether its lean digital, call campaigns, or a blended model with phone/chat support, we build data-driven strategies that work for our client's particular industry, nature of the repayment, and brand.
For over 45 years, we have expertly served many well known domestic and global brands, as well as both state and federal government departments. reminda is privately owned, strongly values driven and holds multiple quality certifications including being a GOLD Mental Health First Aid Australia workplace.
Consumer Finance
Commercial
Government
Insurance
Trade Credit
Education
Products and services
Consumer and commercial suite
Lean Digital
Standard features
SMS
Email
Inbound Calls
White Labelled Service
Call Campaigns
Standard features
Outbound Calls
Inbound Calls
White Labelled Service
Blended Early Arrears
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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SMS Chat
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Web Chat
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White Labelled Service
Blended Middle Stage
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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SMS Chat
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Web Chat
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White Labelled Service
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Skip & Field Services
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Data Enrichment
Blended Late Stage
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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SMS Chat
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Web Chat
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White Labelled Service
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Skip & Field Services
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Data Enrichment
Specialty Products and services
Consumer and commercial suite
Secured Asset
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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SMS Chat
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Web Chat
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Skip & Field Services
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Data Enrichment
Specific inclusions
Asset location, recovery, realisation, and/or shortfall
Hardship
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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SMS Chat
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Web Chat
Specific inclusions
Identification, asessment support, regulatory timelines for milestones upheld.
Legal
Standard features
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SMS
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Email
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Inbound Calls
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Outbound Calls
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Skip & Field Services
Specific inclusions
Full suite legal recoveries
Deceased Estates
Standard features
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Email
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Inbound Calls
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Outbound Calls
Specific inclusions
Executor liason, access to Legal for complex estates.
Part IX/X
Standard features
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Inbound Calls
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Data Enrichment
Specific inclusions
DAPS, voting, arrears reporting, variations, terminations.
Liquidation
Standard features
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Email
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Inbound Calls
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Outbound Calls
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Skip & Field Services
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Data Enrichment
Specific inclusions
Lodging PODs, reviewing creditors reports.
Inspired customer engagement
A modern and intuitive customer interface makes repayments fast and easy for customers in any industry.
A range of friction-less, click-to-resolve web application options are on offer as well as a secure portal enabling details to be shared with customers in real-time.
Our internal IT department includes an internal development team and ensures we put the latest purpose-built technology to work across our organisation.
Our core platform integrates with a first class omni- channel communication management system, coordinating quality and scalable connections with customers. This is supported by automatic workflows, triggered by different customer pathways each with integrated analytics allowing real time oversight. The ease of use and supportive approach create a positive pathway for customers to action the reminda and where relevant/appropriate e-engage with the client's brand.
Data Driven Decision Making
As a technology company, we use data to empower our team to make better decisions every day. We measure what matters, analyse it and then put it to work driving strategy and challenging traditional ways of thinking. Every leader receives training on the principles, benefits and tools of data analysis and is supported in developing their data skills through professional development planning and broadscale application.
This approach ensures critical thinking and data driven decision making are baked into our operations across every department. We’re a big believer in visual analytics, using a portfolio of dashboards to provide powerful and clearly actionable insights to help drive performance. The only thing the team love more than cake in the kitchen and goodies in the post, is a good dashboard.
Information Security
Our technology procedures and protocols meet or exceed the data security standards of large multinational banks and organisations. Our Information Security Management System is ISO 27001 certified; confirming our conformance to international best practice.
Real-time monitoring of our environment allows us to minimise risk from threats. We have robust disaster recovery and business continuity plans, tested via exercises. Phishing simulations ensure our team members are alert and aware of external threats.
Quality & Risk
Our well-defined Quality Management System is independently audited to the level of ISO 9001 and allows us to continually monitor and manage quality and risk across all business units.
In addition to year-round external audits conducted by clients and certification bodies, our people and process team run continual internal audits to ensure:
- consistent delivery of quality services
- risks are addressed proactively and regularly re-evaluated
- policies and procedures are being followed and regularly reviewed
Certifications
growing sustainable partnerships for people & planet
Clients
Customers
About
reminda respectfully acknowledges the Darug and Guringai peoples, the traditional custodians of the land on which we work, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
CFMG PTY LIMITED • ABN 96 003 241 389
CAPI Licence 411563924
CFMG_PUBLIC