We grow sustainable partnerships for people & planet, acting on this by offering a better way to repay.
We deliver fast and friendly payment remindas across early through to late stages, helping customers reach sustainable agreements and using technology and creativity to deliver an inspired customer experience. Whether its lean digital, call campaigns, or a blended model with phone/chat support, we build data-driven strategies that work for our client's particular industry, nature of the repayment, and brand.
For over 45 years, we have expertly served many well known domestic and global brands, as well as both state and federal government departments. reminda is privately owned, strongly values driven and holds multiple quality certifications including being a GOLD Mental Health First Aid Australia workplace.
Consumer and commercial suite
Consumer and commercial suite
Asset location, recovery, realisation, and/or shortfall
Identification, asessment support, regulatory timelines for milestones upheld.
Full suite legal recoveries
Executor liason, access to Legal for complex estates.
DAPS, voting, arrears reporting, variations, terminations.
Lodging PODs, reviewing creditors reports.
A modern and intuitive customer interface makes repayments fast and easy for customers in any industry.
A range of friction-less, click-to-resolve web application options are on offer as well as a secure portal enabling details to be shared with customers in real-time.
Our internal IT department includes an internal development team and ensures we put the latest purpose-built technology to work across our organisation.
Our core platform integrates with a first class omni- channel communication management system, coordinating quality and scalable connections with customers. This is supported by automatic workflows, triggered by different customer pathways each with integrated analytics allowing real time oversight. The ease of use and supportive approach create a positive pathway for customers to action the reminda and where relevant/appropriate e-engage with the client's brand.
As a technology company, we use data to empower our team to make better decisions every day. We measure what matters, analyse it and then put it to work driving strategy and challenging traditional ways of thinking. Every leader receives training on the principles, benefits and tools of data analysis and is supported in developing their data skills through professional development planning and broadscale application.
This approach ensures critical thinking and data driven decision making are baked into our operations across every department. We’re a big believer in visual analytics, using a portfolio of dashboards to provide powerful and clearly actionable insights to help drive performance. The only thing the team love more than cake in the kitchen and goodies in the post, is a good dashboard.
Our technology procedures and protocols meet or exceed the data security standards of large multinational banks and organisations. Our Information Security Management System is ISO 27001 certified; confirming our conformance to international best practice.
Real-time monitoring of our environment allows us to minimise risk from threats. We have robust disaster recovery and business continuity plans, tested via exercises. Phishing simulations ensure our team members are alert and aware of external threats.
Our well-defined Quality Management System is independently audited to the level of ISO 9001 and allows us to continually monitor and manage quality and risk across all business units.
In addition to year-round external audits conducted by clients and certification bodies, our people and process team run continual internal audits to ensure:
growing sustainable partnerships for people & planet
reminda respectfully acknowledges the Darug and Guringai peoples, the traditional custodians of the land on which we work, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.
CFMG PTY LIMITED • ABN 96 003 241 389
CAPI Licence 411563924 • ACDBA Code of Practice