Partnership Approach

We grow sustainable partnerships for people & planet, acting on this by offering a better way to repay.

We deliver fast and friendly payment remindas across early through to late stages, helping customers reach sustainable agreements and using technology and creativity to deliver an inspired customer experience. Whether its lean digital, call campaigns, or a blended model with phone/chat support, we build data-driven strategies that work for our client's particular industry, nature of the repayment, and brand.

For over 45 years, we have expertly served many well known domestic and global brands, as well as both state and federal government departments. reminda is privately owned, strongly values driven and holds multiple quality certifications including being a GOLD Mental Health First Aid Australia workplace.

Consumer Finance

Consumer Finance

Commercial

Commercial

Government

Government

Insurance

Insurance

Trade Credit

Trade Credit

Education

Education

Products and services

Consumer and commercial suite

Lean Digital

Best-in-class outreach to encourage customer self-service and engagement to self-cure.

Standard features

    SMS
    Email
    Inbound Calls
    White Labelled Service

Call Campaigns

Contact attempts using our automated predictive dialer, capable of reaching a large number of customers in a short time period.

Standard features

    Outbound Calls
    Inbound Calls
    White Labelled Service

Blended Early Arrears

Early customer contact to self-cure missed payments and help get back to current.

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • SMS Chat
  • Web Chat
  • White Labelled Service

Blended Middle Stage

Assistance for customers experiencing temporary payment issues or early stage financial hardship

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • SMS Chat
  • Web Chat
  • White Labelled Service
  • Skip & Field Services
  • Data Enrichment

Blended Late Stage

Targeted campaigns to help disengaged customers understand their options and to find a workable outcome.

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • SMS Chat
  • Web Chat
  • White Labelled Service
  • Skip & Field Services
  • Data Enrichment

Specialty Products and services

Consumer and commercial suite

Secured Asset

Including asset surrender and sale,

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • SMS Chat
  • Web Chat
  • Skip & Field Services
  • Data Enrichment

Specific inclusions

Asset location, recovery, realisation, and/or shortfall

Hardship

Experienced Targeted campaigns to help disengaged customers understand their options and to find a workable outcome.

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • SMS Chat
  • Web Chat

Specific inclusions

Identification, asessment support, regulatory timelines for milestones upheld.

Legal

Pre & post legal escalation of high-value and/or defended matters.

Standard features

  • SMS
  • Email
  • Inbound Calls
  • Outbound Calls
  • Skip & Field Services

Specific inclusions

Full suite legal recoveries

Deceased Estates

Sensitive communication with next-of-kin.

Standard features

  • Email
  • Inbound Calls
  • Outbound Calls

Specific inclusions

Executor liason, access to Legal for complex estates.

Part IX/X

20 years of experience in insolvency management, including voting / lodgement of documents and liason with trustees and administrators.

Standard features

  • Inbound Calls
  • Data Enrichment

Specific inclusions

DAPS, voting, arrears reporting, variations, terminations.

Liquidation

Commercial insolvency specialists, experts at collecting outstanding receivables on behalf of Administators.

Standard features

  • Email
  • Inbound Calls
  • Outbound Calls
  • Skip & Field Services
  • Data Enrichment

Specific inclusions

Lodging PODs, reviewing creditors reports.

Inspired customer engagement

A modern and intuitive customer interface makes repayments fast and easy for customers in any industry.

A range of friction-less, click-to-resolve web application options are on offer as well as a secure portal enabling details to be shared with customers in real-time.

Our internal IT department includes an internal development team and ensures we put the latest purpose-built technology to work across our organisation.

Our core platform integrates with a first class omni- channel communication management system, coordinating quality and scalable connections with customers. This is supported by automatic workflows, triggered by different customer pathways each with integrated analytics allowing real time oversight. The ease of use and supportive approach create a positive pathway for customers to action the reminda and where relevant/appropriate e-engage with the client's brand.

Technology

Data Driven Decision Making

As a technology company, we use data to empower our team to make better decisions every day. We measure what matters, analyse it and then put it to work driving strategy and challenging traditional ways of thinking. Every leader receives training on the principles, benefits and tools of data analysis and is supported in developing their data skills through professional development planning and broadscale application.

This approach ensures critical thinking and data driven decision making are baked into our operations across every department. We’re a big believer in visual analytics, using a portfolio of dashboards to provide powerful and clearly actionable insights to help drive performance. The only thing the team love more than cake in the kitchen and goodies in the post, is a good dashboard.

Information Security

Information Security

Our technology procedures and protocols meet or exceed the data security standards of large multinational banks and organisations. Our Information Security Management System is ISO 27001 certified; confirming our conformance to international best practice.

Real-time monitoring of our environment allows us to minimise risk from threats. We have robust disaster recovery and business continuity plans, tested via exercises. Phishing simulations ensure our team members are alert and aware of external threats.

Information Security

Quality & Risk

Our well-defined Quality Management System is independently audited to the level of ISO 9001 and allows us to continually monitor and manage quality and risk across all business units.

In addition to year-round external audits conducted by clients and certification bodies, our people and process team run continual internal audits to ensure:

  • consistent delivery of quality services
  • risks are addressed proactively and regularly re-evaluated
  • policies and procedures are being followed and regularly reviewed

Certifications

Mental Health First Aid Australia ISO 27001 Certified ISO 9001 Certified

reminda

growing sustainable partnerships for people & planet

reminda respectfully acknowledges the Darug and Guringai peoples, the traditional custodians of the land on which we work, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.