The faster people with unmanageable debt get back on their feet, the better it is for everyone. We understand how stressful and overwhelming the experience can be for many people. To ensure they have all the information they need to make the best decisions for their situation, we actively promote the free financial resources available.

These resources provide free help and guidance on:

• managing and consolidate debts
• Asking for help
• Budgeting and saving tools
• Legal assistance

Sian Ineson, Managing Director said:

“The majority of customers we come into contact with are not aware of that there are free financial resources available to them. Actively promoting these online tools and financial counselling services is an important part of our role, helping to financially rehabilitate customers sooner and to ease feelings of isolation and helplessness. ASIC’s MoneySmart is a fantastic resource, providing fast help to those who need it and providing budgeting tools that can safeguard long-term financial health”

Other handy resources that can help people manage debt include:

• Australian Competition & Consumer Commission (ACCC) - Help when you’re in debt
• Australian Financial Security Authority - Options for dealing with unmanageable debt
• Free financial counselling through the National Debt Hotline. This service is a not-for-profit service that offers a free, independent and confidential help to get people get back on track
• NSW Justice LawAssist - Dealing with debt
• New Zealand – Inland Revenue - Facing financial difficulty and debt