A little while ago I found myself really needing to access some support to help someone through a mental health crisis. Making a phone call wasn’t an easy option as I would need to find somewhere quiet and private, and I also knew that I was likely to become emotional - something I wanted to avoid.

Then I discovered that Beyond Blue has an online chat option from 3pm - 12am, seven days a week. I spoke to a crisis support counsellor who talked me through the situation, where I could go for more help if I needed it, and gave me a tonne of useful information about what to say etc.

Lifeline also has a chat line at night, but is also trialling a text service for crisis support. You can text 0477 131 114 from 6pm to 10pm, seven days a week to speak with Lifeline’s crisis supporters.

These online and text options aren’t available 24/7 just yet, but it’s so great to know that these organisations are starting to provide support in ways that really work for people.

For all other hours of the day, Lifeline and Beyond Blue have phone lines with really great crisis support counsellors on hand.

Where to go for help:

Lifeline

24/7 Phone Line: 13 11 14

Online Chat 7pm - 12am: https://www.lifeline.org.au/get-help/online-services/crisis-chat

Text 6pm - 10pm : 0477 131 114

Beyond Blue

24/7 Phone line: 1300 224 636

Online Chat 3pm - 12am: https://www.beyondblue.org.au/get-support/get-immediate-support

Email: https://www.beyondblue.org.au/get-support/get-immediate-support

Article written by Alex :)